Refund and Returns Policy

Thank you for shopping at ripauonline.com. We want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, we are here to help.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • Items must be unused, unworn, and in their original condition
  • Items must have all original tags, packaging, and labels
  • Return request must be submitted within 30 days of receiving your order
  • Proof of purchase or order confirmation must be provided

Certain items may be exempt from returns for hygiene or safety reasons (e.g., underwear, swimwear), unless they arrive damaged or defective.

2. Return Process

To request a return, please contact our customer support team at:

📧 Email: [email protected]
📞 Phone: +1 614-795-9547

Please include:

  • Your order number
  • The item(s) you wish to return
  • The reason for the return
  • Photos (if the item is damaged or defective)

Our team will provide return instructions and the appropriate return address.

3. Return Shipping

  • Customers are responsible for the cost of return shipping unless the return is due to our error (damaged, defective, or incorrect item).
  • We recommend using a trackable shipping service to ensure your return is delivered safely.
  • Shipping costs are non-refundable.

4. Refunds

Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund.

If approved:

  • A refund will be issued to your original payment method.
  • Refund processing typically takes 5–10 business days, depending on your payment provider.

If rejected:

  • Items not meeting return conditions may be sent back to you at your request and cost.

5. Exchanges

We currently do not offer direct exchanges.
If you need a different size or color, please request a return and place a new order for the desired item.

6. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

  • Photos of the item
  • A description of the issue
  • Your order number

We will arrange a replacement or refund at no additional cost to you.

7. Order Cancellations

Orders can only be canceled or modified before they are processed or shipped.
If you wish to cancel your order, please contact us immediately.

8. Non-Returnable Items

The following items cannot be returned unless they arrive damaged or incorrect:

  • Clearance or final sale items
  • Underwear, swimwear, or intimate apparel
  • Gift cards

9. Contact Us

If you have any questions regarding our Refund & Returns Policy, please contact our customer service team:

📧 Email: [email protected]
📞 Phone: +1 614-795-9547

We’re here to assist you and ensure your shopping experience is smooth and enjoyable.