Shipping policy

Thank you for shopping at ripauonline.com. We aim to provide fast, reliable, and convenient delivery for all orders. Please read the details of our shipping process below.

1. Order Processing Time

  • All orders are processed within 1–3 business days.
  • Orders placed on weekends or holidays will be processed on the next business day.
  • Once your order is shipped, you will receive a confirmation email with tracking information.

2. Shipping Methods & Delivery Times

Delivery times may vary depending on your location and the carrier.

Standard Shipping (Domestic & International)

Estimated delivery time: 7–15 business days

During high-demand seasons, delivery may take longer due to carrier delays.

3. Shipping Fees

Shipping fees are calculated at checkout based on your location and the weight of your order.
Occasionally, we may offer free shipping promotions—keep an eye on our homepage for updates!

4. Order Tracking

Once your order ships, you will receive a tracking number via email.
You can use this number to check your delivery status at any time.

If you did not receive a tracking email, please check your spam folder or contact us for assistance.

5. Incorrect Shipping Information

Please ensure that your shipping details are accurate before placing your order.

  • We are not responsible for delays or lost packages caused by incorrect or incomplete addresses.
  • If you notice an error, contact us immediately.
  • Once an order has been shipped, address changes cannot be made.

6. Lost or Delayed Packages

If your order appears lost or is significantly delayed:

  1. Check the tracking link for updates
  2. Contact the shipping carrier for more information
  3. If the issue persists, reach out to our support team

We will do everything possible to help resolve the situation.

7. Customs, Duties & Taxes (For International Orders)

International shipments may be subject to customs inspections, duties, or taxes imposed by your local government.

  • These fees are not included in our prices and must be paid by the customer.
  • We are not responsible for delays caused by customs processing.

8. Damaged or Missing Items

If your order arrives damaged or missing items, please notify us within 7 days of delivery.

Include:

  • Photos of the packaging and item
  • Your order number
  • A brief description of the issue

We will assist you with a replacement or refund.

9. Contact Us

For any questions regarding shipping, please contact our customer service team:

📧 Email: [email protected]
📞 Phone: +1 614-795-9547

We’re here to help ensure your shopping and delivery experience is smooth and enjoyable.